Bucket CRM

For dealers who sell and service equipment

Track every customer’s equipment. Find more sales and service work.

Keep quotes, invoices, payments, schedules, and service history in one place.
Your team spends less time searching and more time getting work done.

Bucket CRM walkthrough

Built alongside Hotsy dealerships who picked it apart

Who it’s for

Built for shops that sell and service equipment.

Sell the machine. Keep it running. Know when the customer is ready for the next one.

What dealers tell us

Video testimonial
★★★★★
“We use it pretty thoroughly, its pretty useful for how its being used. [...] By in large I've been quite impressed by how it all goes.”
Zach · Bucket customer
★★★★★
“I LOVE Bucket and so does our entire company! In just one month of being a customer, I've been thoroughly impressed by the speed of innovation and new features released. The team is constantly open to my feedback and not only listens to what I have to say but makes my ideas happen.”
Ray L. · Bucket customer
★★★★★
“For the small price I pay, it’s 3X’d my output for my sales and service teams”
Jennifer Hernandez · Bucket customer
★★★★★
“Bucket has helped us seamlessly integrating our service orders from the field into the way we work. It really helped us to keep our accounts in order. The other apps were good with the jobs but it was always missing the equipment info, this is a better fit for our shop.”
Trish Taylor · Bucket customer
★★★★★
“I love Bucket. I’ve used it at least 3 times a week & have referred TONS of people over. So excited for it! Well done team!”
Michael King · Bucket customer
Bucket is a proud member of CETA
★★★★★
“Your presentation did not do this application justice. This is really good.”
Robert T. · Dealer · Montana
★★★★★
“I've been very pleased. This is really going to help our shop.”
Greg C. · Dealer · North Carolina
★★★★★
“It's a really good application. Saves me so much time.”
Jim F. · Dealer · Illinois
★★★★★
“The only app my guys actually use. They would always just complain about the other apps we tried to use, and then wouldn’t use it. They use Bucket thought.”
Tammy T. · Bucket customer

Notebooks here. Sticky notes there. Everything lives in your head.

Every job runs a little differently, and memory is what holds it together. There is a cleaner way to run the whole thing.

The old way
  • Every rep quotes a different way
  • You chase invoices by hand
  • Dispatch runs off a whiteboard
  • Service notes stay on paper in the truck
  • Four apps that do not share anything
  • Numbers get added up at month end
  • One person knows how it all works
  • Busy weeks turn into a mess
The new way
  • One quote flow every rep follows
  • Invoices go out, get approved, get paid
  • Drag a job onto the right tech's day
  • Techs log the work on their phone
  • One app, one place the data lives
  • Live numbers, no month-end scramble
  • The process runs the shop, not memory
  • Ready to take on more without the chaos

Not ready for a demo?

Get 11 simple ways equipment dealers grow sales and service revenue. We’ll send them to your inbox.

How it works

One record for each machine. Everyone knows what’s next.

Everything about a machine stays in one place. Your team finds answers fast, spends less time searching, and gets more work done.

8
parts of the shop
97
things Bucket does
1
record for each machine

01 Quoting

Send quotes from the road, not the office.

No more driving back to the office to send one. Your rep builds it on his phone in front of the customer, and every quote he sends stays on that customer's record.

A quote being built on a phone: a machine added as a line item, then the summary with discount, tax and payment terms.
The same quote PDF shown with four different dealerships' logos in the header.
The send sheet on a phone, with email, SMS or both, and the contacts to send to.
A quote on a phone with the button that accepts it and creates the invoice.

02 Invoices and payment

Send invoices and get paid from anywhere.

Turn a quote into an invoice. Get it approved. Let the customer pay online or in person.

A customer invoice payment page beside the free card terminal included with Bucket.
An accepted quote and the invoice created from it, carrying the same line items.
The invoice approval queue, with one invoice rejected and a reason attached.
The Sales Overview and invoice list showing sales totals and invoice status filters.

03 Scheduling

Put every job on one schedule.

See every job, tech, and date in one place. Drag a job to change the plan.

The scheduler with service orders waiting to be planned beside the calendar.
A job being dragged onto a technician's day on the scheduler.
One technician's day shown on a map, stops numbered in drive-time order.
A service task with start and complete controls, the assigned technician, and equipment account details.

04 Service in the field

Save every detail from the job.

Techs add notes, equipment, and signatures on their phone. The office sees it right away. Your sales rep knows who to call.

A customer record on a phone showing service notes and the customer's equipment.
A customer signing a service order on the technician's phone.
A branded Hotsy email with a quote link and an attached PDF copy.
A technician's note telling the sales rep that a customer is ready for a new machine.

05 The customer record

See everything about a customer in one place.

See their contacts, machines, notes, files, and every job on one screen.

A customer account showing contact details, account value, equipment, and last service date.
The machines on a customer account with models, serial numbers, years, and last service dates.
A customer timeline showing who created and sent each quote and when it happened.
A custom detergent field that can be added to customer records.

06 Parts and inventory

Know what you have and what you can sell.

See what is in stock, what is held for quotes, and what is ready to sell.

The parts inventory table showing on-hand, committed and available counts.
The open quotes holding stock on a single part.
A stock count being adjusted, with the history of previous adjustments below.
A parts spreadsheet beside the same catalog imported into Bucket.

07 The payoff

It all rolls up to one map.

Every part above feeds the same picture of your territory. This is the part dealers switch for.

app.mybucketcrm.com
The Opportunity Map: a dealer's territory with customer pins color-coded by equipment age, red pins marking machines old enough to replace.
Every customer is a pin
Your whole book of business on the territory you actually drive.
Color tells you machine age
The red pins are the customers whose machine is old enough that the next one is the obvious conversation.
Filter by any field you defined
Detergent type, referral source, account status, whatever you track. The map narrows to it.
Update a field on the whole selection
Select customers on the map and stamp a value across all of them at once.
Territory is geographic
A pin belongs to a territory because of where it sits, not because someone remembered to tag it.

08 The numbers

See how your shop is doing right now.

Check sales, quotes, jobs, and payments. Compare this week, month, or year with the one before it.

Summary cards showing revenue, average invoice and quotes against the prior period.
A revenue chart showing sales over time against the prior period.
Revenue broken down by product and type for the selected period.
Revenue for each territory, with the territory map alongside.

The objection everybody raises

It keeps working with no signal.

Trucks roll into places with no bars. That is the reason most field apps get abandoned in the first month, so it got built for first.

The customers you flag live on the phone
Their machines, notes, contacts, and service orders are stored on the device and readable with no bars.
Fifteen kinds of change can be made offline
Log a service call, add a machine, write a note, add a contact, update a customer or a prospect. It queues and goes up when signal comes back.
It retries on its own, and it tells you
It keeps trying on its own, then shows your tech a plain list of anything that has not gone up yet and what went wrong. Nobody has to guess whether the note made it.
A phone held in the field showing equipment ages and an upgrade-ready customer in Bucket.

Everything you need to start

We set it up. Your team gets to work.

We move your records, help your team get started, and put your name on everything your customers see.

We move your records

Send us your spreadsheet or QuickBooks file. We clean it up and put it in Bucket.

  • Customers and machines moved in
  • Duplicate records cleaned up
  • Territories set up
  • Notes and service history kept

Work anywhere

The office and field team see the same records on any device.

  • Web app for the office
  • iPhone and Android for the field
  • One set of records for everyone
  • Works without signal and syncs later

Customers see your name

Quotes, emails, and texts look like they came from your shop.

  • Your logo on every document
  • Emails from your shop
  • Texts from your company number
  • No app or login for customers

Four people, one app

Everyone opens it for a different reason.

The owner

Opens the numbers and the map. Sees revenue against last period, which territories are slow, and which customers are due for their next machine. Approves the invoices that need a second pair of eyes.

The sales rep

Opens the map and their prospect board. Quotes from the truck, texts the link, gets a notification when the customer opens it. Reads the tech's last service note before knocking on the door.

The technician

Opens today's stops in drive-time order. Logs the work, the parts, and the condition of the machine on the phone, takes the customer's signature, and it all lands even if there was no signal at the site.

The office

Opens the approval queue and the reconciliation list. Sends what is ready, sees what has been paid, and knows exactly which invoices have already been entered in QuickBooks.

Our guarantee

90

days

If your team is not using it at least twice a week we refund you your money AND you walk away with the cleanest data you ever had.

Before you book

Frequently asked questions.

We tried a CRM before and nobody used it. Why would this be different?

It was built for people who pride themselves on hating software. That failure is usually the same two causes: the app asked a rep to do office work, and it stopped working the second the truck lost signal. Bucket was built against one rule, that if it takes more than two taps to reach the information nobody uses it. It also keeps working with no bars and syncs when they come back.

Do we have to switch everything at once?

No. We import your customers and machines first, so the map and the records are useful on day one. You turn each part on as your team is ready for it. Most shops start with quoting, then invoicing, then the schedule.

Our customer list is a mess. Is that a problem?

It is the normal starting point. Send a spreadsheet or a QuickBooks export. We handle duplicates, assign territory during the import, and can pick a large import back up if it stops partway. Notes and machine history come across too.

Does it sync with QuickBooks?

Not automatically, and we would rather say so than imply otherwise. Bucket keeps a reconciliation worklist with a checkmark for entered and a checkmark for reconciled on every invoice, both of which can be undone. Your bookkeeper stops wondering whether something was already keyed in.

Will my techs actually use it?

That was the rule the app was built against: if it takes more than two taps to reach the information, nobody uses it. It also keeps working with no signal, which is the other reason field apps get abandoned.

Can a rep see another rep's customers?

What each person can open is a setting, and it goes further than on and off. You can hide dealer cost from a rep, hold their invoices for approval, and keep deleting with the admins.

Can we not just keep doing this in QuickBooks and a spreadsheet?

Plenty of shops do, right up to the size where it stops holding. QuickBooks knows what you invoiced. It does not know which machine that customer owns, how old it is, when it was last serviced, or which rep has the account. That is the part that turns into the next sale, and it is the part a spreadsheet cannot keep current across four people.

We already pay for a scheduler and a CRM. Why change?

Because the parts that matter live in different apps that do not talk. One app, one bill, one place the data lives is the whole point. The map only works because the quotes, the machines, and the service history are in the same database.

We are not a Hotsy dealer. Does it still fit?

Yes. Hotsy dealers were the first shops on it and they shaped it, but nothing in the app is specific to one brand. If you sell equipment and you service what you sell, the work is the same. You control your own make and model list.

Who has to do the work of getting everyone on it?

We do the import and the setup. For the team, it is a walkthrough rather than a training program, because each person only needs the part of the app that belongs to their job. The reps and techs are usually the fastest, since it replaces paperwork they never wanted.

What happens to our records if we leave?

They are yours. Ask and we hand them back as spreadsheets, customers, machines, service history, and all. There is no clause that makes leaving expensive.

What does it cost?

We price per person, and we will give you the number on the call once we know how many people need to be in it. There is nothing to install and no per-module upcharge.

How long until we are actually running on it?

Day one for the import and the map, the first week for the team, about thirty days before the shop is running on the process instead of on memory.

Want to keep looking first?

Get 11 ways other equipment dealers grow revenue. Read them when you have time.

See it running on your own customers.

Book a fifteen-minute demo and send five or ten of your own customers, even off the top of your head. We put them on the map before the call, so you see the whole thing working on your real names and your real machines before you commit to anything.

Built for the field, not the office.